We are already in the third year of the new coronavirus epidemic. And we experienced the worst of what Covid-19 may do during the second wave last year, in 2021. Thousands of people were killed, and many more were financially harmed. Many people had to rely on life insurance to assist them get through these extraordinary circumstances.

The aftermath of the COVID-19 outbreak may have been the most epochal for the life insurance business since its privatisation two decades ago. Adversity has brought out the best in the life insurance industry and spawned a plethora of new ideas. For me, the previous two years have been a lesson in resilience, bravery, and the capacity to persevere in the face of adversity.